TERMS & CONDITIONS OF TRAVEL
SAGE Tours General Conditions:
SAGE Tours runs a boutique tour and as such caps its numbers to 15 delegates per tour unless otherwise disclosed.
To secure your place on the tour complete and return the booking registration online
Please complete one form for each individual traveller.
A non refundable deposit as identified is required with the booking form to secure your place on the tour.
Registration on the SAGE tour is confirmed upon receipt of your deposit.
Tour payments are 100% non refundable once full payment has been received.
SAGE Tours utilises the services of Flight Centre Groups Qld (part of Flight Centre Travel Group) as our booking and travel agent. We abide by terms and conditions of Flight Centre Travel Group for taking of bookings by SAGE Tours' delegates
Flight Centre: https://help.flightcentre.com.au/s/article/booking-terms-conditions-au and
Please read the following terms and conditions carefully. You must acknowledge you understand and agree with the following terms and conditions.
Study Tour Changes:
Every effort will be made to deliver the advertised SAGE Tours program, however changes may sometimes be required. Where changes are made, SAGE Tours will continue to provide the same quality consistent with the intent of the advertised study tour.
All prices are subject to availability and can be withdrawn or varied without notice unless due to Force Majeure/pandemic/epidemic the tour has to be postponed and we are forced to adjust pricing. The price is only guaranteed when paid in full.
Cancellation Fees: All payments are non-refundable once paid.
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
SAGE Tours requires a minimum number of participants for the tour to proceed. If the minimum numbers are not achieved, SAGE Tours has the right to cancel the tour. In the case of cancellation for lack of minimum numbers at time of booking your deposit will be refunded.
In the case of cancellation due to any other reason eg Force Majeur, Pandemic, Epidemic, issues beyond SAGE and or Flight Centre Travel Group control, cancellation fees will be subject to supplier cancellation fees. In these situations SAGE will make every attempt to postpone the program.
Postponement: Unfortunately, SAGE does not have control over any additional fees that may be charged by individual service providers as a result of postponement. In the event that any such additional fees affect the price paid by SAGE for transportation, hotel accommodation and other services, we reserve the right to adjust our prices as may be necessary. SAGE delegates will be kept informed of potential additional charges.
Deposit and Payments:
For SAGE Tours we require a minimum deposit of $1000 per delegate. All deposits are non-refundable. Final payment is required no later than 6 weeks prior to departure unless otherwise stated on your invoice. Some airfares or services must be paid in full at the time of booking.
Credit Card Transactions, BPAY and Payment by Cheque:
Credit card surcharges apply and will be advised on invoice. If for any reason any travel service provider is unable to provide the services for which have contracted, remedy lies against that provider, and not against Flight Centre Travel Group or SAGE. In the event that payment has been made to Flight Centre Travel Group by credit card, you agree that you will not seek to charge back your payment to Flight Centre Travel Group.
Please note that BPAY takes up to 3 business days to process. If you are paying by this method you will need to pay at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made.
Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. Please be aware that cheques take up to 5 business days to clear.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.
Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. It is a condition of joining a SAGE program that each delegate is adequately covered by travel insurance. We strongly advise that insurance be taken at time of booking to provide full cover.
Individuals are responsible for their own travel insurance and passport arrangements – Flight Centre Travel Group can assist with this.
If you decline travel insurance you will be required to sign a disclaimer.
Flight Centre Travel Group will liaise with delegates regarding visa requirements.
Flight Centre Travel Group, our designated travel agent for SAGE programs are an authorised representative of Cover-More Travel Insurance Services Pty Ltd. on whose behalf they act. Financial product advice from Flight Centre Travel Group on Cover-more Travel insurances services has been prepared without taking into account SAGE delegates objectives, financial situation or needs. Because of that you should, before acting on it, consider the appropriateness of it having regard to your objectives, financial situation or needs. You should obtain a Product Disclosure Statement relating to all Travel insurance products and consider before making any decision about whether to acquire the product.
Agency Flight Centre Travel Group:
Flight Centre Travel Group acts as a travel agent for SAGE Programs. Flight Centre Travel Group sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. Flight Centre Travel Group's obligation is to make travel bookings on behalf of SAGE and to arrange relevant contracts with travel service providers. Flight Centre Travel Group has no responsibility for these services nor do they make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Legal recourse is against the specific provider and not Flight Centre Travel Group. If for any reason, any travel service provider is unable to provide the services for which you have contracted remedy lies against the provider and not with Flight Centre Travel Group.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
Please advise your SAGE representative of any special requirements you may have, for example, special meals, medical requirements and so on.
Please advise SAGE's consultant (Flight Centre Travel Group) of your frequent flyer details. Your consultant will pass these details on to the relevant supplier but cannot guarantee that the supplier will credit points for your booking. Please retain all boarding passes to allow verification of your travel if required.
Passports & Visas:
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or the expenditures incurred as a result of such documents not meeting the requirements of those authorities will be SAGE delegate's sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let our designated Flight Centre Travel Group agent know. Flight Centre Travel Groupe can obtain such information from an external visa advisory service provider on your behalf. SAGE or Flight Centre Travel Group do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. Flight Centre Travel Group can obtain visas for you if you wish and fees may apply for this service.
For travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.
Travel documents if using services of SAGE agent Flight Centre Group Travel Qld:
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Cancellation fees will apply in accordance with our nominated travel agent flight and accommodation terms and conditions. Please read carefully and ensure you are aware of the cancellation penalties. Cancellation notices must be received in writing and applicable penalties will be calculated from the date of receipt. Deposit and second, third and final payments are nonrefundable once paid.
Prices are based on tariffs and airfares current at time of tour registration. In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to cost elements of tours. Unfortunately SAGE does not have control of airfares, fuel, airport and airlines taxes and surcharges, hotel rates and other service provider tariffs. In the event of such fluctuations or increases affecting the prices which SAGE pay for transportation, hotel accommodation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made. We will do all in our power to avoid this, however, at times it will be completely out of our control. SAGE delegates will always be kept informed of potential rises or any changes in SAGE tour advertised process.